Gartner Peer Connect
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Service
Zero to one
Client
Gartner
01: Exploration
Adopted the TRIZ Method, where we find existing solutions that can be adapted to our problem
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Define the specific problem
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Find a corresponding generalized problem
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Find the generalized solution to the generalized problem
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Adapt the generalized solution to our specific problem.
02: Concept Creation
RITE Testing
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Client Advisory Team
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03: Reflection
I planned this first phase of fixing the inconsistencies across the app portfolio by selling the value of reducing call center training for addressing the most common issues.
04: Implementation - MQ/PI Integration
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